VPNSecure Review

VPNSecure Review

Vpnsecure  Logo

Review Snapshot

What We Liked

  • Exceptional customer support
  • Tons of different plan options to choose from
  • Good price for what you get
  • Lots of security configuration options
  • Very private logging policy
  • Accepts a large number of payment options

What We Didn’t

  • Middling DNS leak tests on mobile
  • Only “okay” speeds overall
  • Located in 14 Eyes jurisdiction
  • Doesn’t work with Netflix

Summary: With a solid support staff, tons of customization, and a huge number of product offerings on the table, VPNSecure is a great option for the true VPN geek who values more function over form.

Verdict: VPNSecure is a top pick for anyone who wants a VPN that’s secure, uncomplicated, and just gets the job done when you need it to.

Stars: 3.5/5

Ease of Use Review

Installation and Signup

Getting VPNSecure up and running was a relatively simple process both on Windows and iOS (our two main testing platforms), though we did hit a few snags on our Windows installation that bear mentioning. Primarily this had to do with a problem during the TAP adapter installation, as it seemed the native VPNSecure client didn’t include the option to install it or simply wasn’t able to get it running on its own.

As we’ll discuss in more detail below it was only after a lengthy back and forth with the support team that we were finally able to correct the issue using some tips and tricks provided by the agent we spoke with. That said, once the fix was in everything worked exactly as advertised and we didn’t run into any further issues after the fact.

User Interface and Design

Vpnsecure Windows

On Windows 10 the VPNSecure app wasn’t exactly the most aesthetically pleasing we’d ever tested before, but on the whole it most certainly wasn’t the worst either. The app itself is where everything is controlled, from the different settings you can configure to the many different servers that are available to choose from.

Both the settings and the additional configuration options were simple to understand and explained further via pop-up messages for any novice users who may not fully comprehend how changing any given setting might affect their connection.

Mobile App

Vpnsecure Ios

The design of VPNSecure’s mobile app on iOS wasn’t all that much flashier than what we saw on Windows, but what the company’s offerings lack in form they more than definitely make up for in function.

Generall iOS is a more restrictive ecosystem when it comes to the amount of personal configuration options that Apple will allow a VPN app to change on the platform, but VPNSecure looks to have found just about every hole they could weasel through in this department.

Personalized configuration options include the ability to change the level of encryption you get out of your connection, as well as how the VPN behaves re: kill switching your connection unless the VPN is always activated under the “Persistent VPN Connection” toggle.

Mobile performance was exceptional across the board, aside from a few DNS leak issues that we’ll discuss in more detail in the security section below.

Supported Platforms

VPNSecure offers its services on a number of platforms and browsers, including:

  • Windows XP and above
  • macOS
  • iOS (8.0 or newer)
  • Android
  • Linux
  • Routers

Although VPNSecure isn’t available as an extension for any browsers, the company makes up for it by offering one of our favorite platform options for any VPN provider: pre-configured routers.

By selling routers that are already configured with all the settings you need to run VPNSecure directly from your main wireless hub, you can easily protect every member of your home with a straight-out-of-the-box solution. That said if you already like the router you have and aren’t in the market for a new one, VPNSecure also gives you all the information you need to know on configuring your own router to run the same network on its own.

Does VPNSecure work with Netflix?

Unfortunately during all our Netflix tests, despite trying on multiple different servers in multiple countries across every security protocol (also with Stealth turned on), there wasn’t a single configuration we could use that would get VPNSecure past the great Netflix filter.

This is likely because VPNSecure falls in that awkward middle ground of a mid-tier VPN provider which can afford to keep the lights on, but can’t spend the kind of cash necessary to constantly refresh their IP blocks as they get banned by the service.

Security and Privacy Review

Privacy Record

As a VPN company run out of Australia (one of the members of the 14 Eyes surveillance collective), we would caution any users who are particularly sticky on that subject to avoid signing up for the VPNSecure service.

That said, according to the company’s Privacy Policy VPNSecure is very rigorous in its dedication to not logging any of its users’ activity, and only keeps a comparatively minimum amount of information on its users like the auto-generated username/password combo that first comes when you sign up, as well as the email address used (which can be as temporary as the individual user deems necessary).

“Privacy
It is VPNSecure Pty Ltd's policy to respect the privacy of its members.  VPNSecure Pty Ltd will not monitor you or your use of the service, including its contents unless VPNSecure Pty Ltd has reason to believe that such action is necessary to: (1) conform to legal requirements or comply with legal process.  
Data kept when becoming a member                       
  • Username (You provide, or auto generated)
  • Password (Encrypted)
  • Email Address (Can use a temporary one)
No Logging Policy                                        
We do not log any personal information when connecting to our service.
'Any data' means but is not limited to the following:
  • IP Address NOT logged
  • Connection timestamp NOT logged
  • Disconnect timestamp NOT logged
  • Bandwidth used NOT logged
  • DNS Requests NOT logged
Warrant Canary                                          
VPNSecure provides a warrant canary available at canary.txt                       
DMCA Notices                                    
We do not have the technical means to identify users based on DMCA notices and therefore any DMCA Notices will not be forwarded to end users due to the above outlined no-logging policy.”

Security Review

VPNSecure claims to support PPTP, OpenVPN, IKEv2, and SSH Tunnel configurations on their network, all of which we found to be true when testing across multiple devices. Encryption levels offered by VPNSecure include everything from 64-bit DES-CBC up to 256-bit AES.

With DNS protection and IP Leak protection both enabled, we went on to find out how VPNSecure handled link security tests on DNSLeakTest.com, DNSLeak.com and IPLeak.net. On mobile the results were decidedly worse than desktop, probably due to the fact that DNS leak protection as a feature was only available via the Windows app and not on iOS or Android.

On those desktop tests only seven errors were recorded on the DNS leak side of things (out of a 100 possible tests), though the mobile app returned a much worse results at 48 errors returned off a total number of 52 possible requests.

Support Review

Customer Support

We were thoroughly impressed with VPNSecure’s technical support staff, and to date we’d say they were easily one of the best we’ve ever seen when it comes to both response times and the overall knowledge that the agent we worked with had about the product and the many different flaws that arose during our initial testing period.

Due to some routing issues with our inbuilt firewall we hit a problem where the VPN would only be able to connect once per restart. Using the log files submitted directly from inside the Windows app, the agent we spoke to via the company’s live chat feature was able to quickly and effectively diagnose the issue within minutes.

The company’s knowledgebase was relatively well written and in-depth on certain topics, but also didn’t have the exact solve that we needed to fix our TAP adapter issue. That said, when you have a support staff as competent as the one that VPNSecure offers, there’s really not a whole lot of information necessary in the knowledgebase overall.

Extra Features

On the side of extra features, VPNSecure hits a nice middle ground both as a VPN and a company that provides several other products that you can pick and choose from a’la carte style in order to fit your personal needs with precision.

A few major bonus features worth mentioning include the Stealth server option which allows any customers trying to get through the Great Firewall of China to do so with relative ease, as well as the option to add your own custom OpenVPN routing and connection instructions from directly within the Windows application itself.

Pricing Review

Pricing Tiers

VPNSecure is a company that offers literally more than a dozen different pricing plans for its many different products, which can vary in price from the free VPN all the way up to their enterprise options which can be custom quoted depending on the needs of your company or small business.

Some examples of the standard OpenVPN plan include:

  • 1 month at $9.95 per month
  • 6 months for $8.32 per month ($49.95)
  • 12 months for $6.66 per month ($79.95 per year)

As far as VPNs go this definitely puts VPNSecure on the pricier end of the spectrum, but we believe with all the extra features you get and the company’s solid reputation for customer service that it’s more than well worth the price. Plus, the company also offers a no-bandwidth limit 2-day free trial of their OpenVPN service so you can test and see if everything it offers is right for you.

VPNSecure also puts up a free version of their OpenVPN service which will allot you 2GB over a 30-day period (not very much) on a limited number of servers, but still enough to get the feel of things and see if it’s a good pick for your budget. And if it’s not, VPNSecure offers a 7-day money-back guarantee on any plan purchased directly through their website.

Now, this doesn’t even touch on the dozens of other services, products, and plans that the company offers on other products including:

  • OpenVPN and SSH Dedicated IP plans
  • SSH plans
  • PPTP plans
  • Smarter DNS plans
  • OpenVPN/SmarterDNS/SSH/HTTP-Proxy combo plans (the most expensive, but also most feature-extensive)
  • And HTTP Proxy

Listing out all the different prices for these individual services would take 3000+ words, so rather than fill you in on the details here you can just head on over to the company’s product page to learn more about what these different offerings would cost you monthly, yearly, or for a lifetime subscription.

Payment Options

As a company that offers up hundreds of different product subscriptions to choose from, we were happy to see they also pick up the same amount of slack when it comes to payment options. To sign up for your first month (or year) of service, VPNSecure will accept:

  • Credit Card
  • PayPal
  • Bitcoin
  • Perfect Money
  • Payza
  • PaymentWall

Wrap Up

VPNSecure may not have the prettiest bow wrapped around its applications, but it’s still a hugely functional VPN service that comes with dozens of extra features and a supremely solid support staff to back up its slightly higher-than-average price point.

Sure there are some pretty major setbacks to mention like its weak DNS leak protection on mobile and inability to stream content from any major providers, but when you have so many different products to choose from it’s hard to really hate them for it.

If you’re okay with losing a bit of streaming ability, VPNSecure should definitely be one of the top options on your VPN Christmas list this year.

12 Mo Price
79.92
14 Eyes Jurisdiction
Five
1 Mo Price
9.95
6 Mo Price
49.92
Access to Website - China
No
Ad Track Blocker
Checked
Alexa Website Rank
401812
Android Devices
Oreo - 8Nougat - 7Marshmallow - 6Lollipop - 5KitKat - 4.4Jelly Bean - 4.3Ice Cream Sandwich - 4.0
App Screenshots
Automatic Multihop or Double Encryption
Checked
Browser Extensions
ChromeOpera
Business VPN
Yes
Claims "100% No Logs"
No
Claims to Work - China
Yes
Claims to Work - Netflix
Yes
Easy to Find Owners?
No
Enemy of the Internet Jurisdiction
No
Founding Year
-
Free Trial
No
Free Version
No
Headquarters Location - Country
Australia
iOS Devices
iOS 11iOS 10iOS 9
IPv6 Leak Protection
Checked
Kill Switch
Checked
Languages
English
Linux Devices
DebianUbuntuFedoraMint
Logo
Mac Devices
OS X Mavericks - 10.9OS X Mountain Lion - 10.8
Max # of Connections
-
No of Total Locations
47
# of Countries
48
# of Languages
1
# of Platforms Supported
24
# of Protocols Offered
3
# of Servers
70
# of Setup Documents on Website
-
# of Troubleshooting Documents on Website
-
Other Devices
Blackberry
Payment Methods
PaypalPaymentWall
Payment Methods - Cryptocurrency
Bitcoin
Private DNS
Checked
Protocols
OpenVPNSSHSOCKS
Support Offered
24/7EmailLive Chat
Torrenting
No
TrustPilot Rating
3 / 10
Unlimited Bandwidth
Yes
Visit Home Page
https://www.vpnsecure.me/
VPN Service
VPNSecure
WebRTC Leak Protection
Checked
Website QualSys SSL Rating
A
Website Screenshots
Windows Devices
Windows 10Windows 8.1Windows 8Windows 7Windows VistaWindows XP