UltraSurf VPN Review

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Staff Writer @ VPN.com

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UltraSurf VPN is unlikely to be a VPN, but a proxy service founded by Chinese dissidents in Silicon Valley. It is a freeware Internet censorship circumvention funded through contracts with the U.S. government’s Broadcasting Board of Governors. Being a free VPN, it keeps no logs of the users, which is quite impressive. Once installed you don’t have to provide an email or password or even your name. It doesn’t come with security boosting features like a kill switch and allows outdated TLS/SSL security protocols.

Moreover, the VPN doesn’t unlock any streaming sites except Netflix and YouTube. Also, it lacks 24/7 live chat support for its users. The service requires a no-brainer to set up and install the VPN service, all you have to do is download the application and register it with your device. The VPN doesn’t come with many bells and whistles like the other VPNs and is not considered a reliable online security tool.

UltraSurf VPN Security

UltraSurf VPN is basically a free VPN service, and free service can never be 100% secure. Although it follows a strict no-log policy and uses TLS/SSL protocols. It is, unfortunately, prone to some malicious agents and cyber-attacks. Moreover, The VPN doesn’t provide any robust security features like a Kill switch or split tunneling. Also, it lacks many security protocols like OpenVPN, IKEv2, WireGuard, and Shadowsocks that would otherwise significantly enhance a user’s security. 

Regarding the low-security abilities, the official UltraSurf website itself signifies, “UltraSurf does not increase your online privacy, and should not be considered or used as an online security tool.”

How Fast UltraSurf VPN Speed Is?

It is surprising to know that being a free VPN, UltraSurf provides relatively fast speeds. UltraSurf has very few of those VPNs that provide enough speed for streaming and torrenting despite being a free VPN. However, there is no server list to choose from, It has only servers in the US. It will automatically connect your device to the US servers. Thus, if you are on a local journey or somewhere you may need to have immediate internet access, download the UltraSurf VPN. So again, If you want a fast speed VPN but aren’t willing to invest in it then UltraSurf is the right option for you to go with.

UltraSurf VPN Servers

UltraSurf VPN has few availability of servers and is only US-based. They haven’t provided any information regarding the number of servers on their official website. The VPN provider doesn’t allow you to choose the servers. It automatically connects your device to the optimal location within your range.

Is UltraSurf VPN Ideal For Streaming?

The VPN isn’t ideal for streaming; Hence it is a US-based VPN, So you can expect quality streaming of the US Netflix library. However, it doesn’t unblock any other streaming site. Due to the low number of servers, users can experience connection lags, slow resolution of streaming and other difficulties.

Is It Reliable For Torrenting?

UltraSurf technically allows torrenting but isn’t reliable due to low-security features. It is a proxy that circumvents the geo-restricted content without leaking your real IP address. For P2P torrenting, you need robust security features to protect your data from leaks like Kill-switch, split tunneling, etc. Being a free VPN, UltraSurf doesn’t provide any of these features. Thus, it isn’t ideal for torrenting. 

Moreover, The VPN doesn’t bypass censorship in China. The country follows strict censorship, and we can’t expect a free VPN to do wonders.

Customer Support Of UltraSurf VPN

No 24/7 customer support of UltraSurf VPN

UltraSurf VPN has limited customer support. It doesn’t provide a 24/7 live chat option and its email support isn’t quite reliable. Being a free service, you can expect this from UltraSurf VPN. However, it has an FAQs option for its users and set-up guides on its website. Furthermore, UltraSurf’s help and support are only available in English, creating a barrier for Non-English speakers.

Price Of UltraSurf VPN Is It Worth It?

UltraSurf is a free VPN service, you can easily download and install it on your devices without even registering your email ID or passwords. It doesn’t include any premium plans which leads to no payment methods or refund policy. However, you can’t expect much from the free VPN as it doesn’t provide any advanced security features, a high number of servers or fast streaming.

There is no free trial or any upgrade after using the VPN, which makes offering a free version a unique perk.


UltraSurf is a completely free VPN service that requires no registration like name, email etc making it a secure service for its users. The VPN provider however lacks some advanced security features creating difficulties for torrenting and has low servers resulting in slow speeds. Being a free VPN, it is quite reliable as compared to other free versions in the market.

Customer Reviews for NordVPN

IR Irina

UltraSurf VPN Review
Connection issues with MLB.TV
So I had some connection issues on my iOS device (iPad) with MLB.TV streaming, and representative named Garfield SOLVED my unique problem that I had spent hours researching and tackling with no luck before today! Garfield was extremely patient, personable, and very knowledgeable. Through multiple approaches and problem-solving steps, he created a solutuon that worked. Way to go, and definitely a returning NordVPN customer here. Thank you, Garfield.
Date of Experience:
May, 2 2023
CH Christina

UltraSurf VPN Review
Prompt customer service
My subscription automatically renewed and a payment was taken, which I didn’t want as I haven’t been using the service. I contacted the company and received a prompt and efficient response where my subscription was reversed and the payment was returned. If only every company was so easy to contact and communicate with!
Date of Experience:
May, 6 2023

UltraSurf VPN Review
Great customer service
Had some problems with some qbitorrent files and could never find out myself. Looked online for hours which was honestly a waste of time, as I could of just went to NordVPN's customer service chatbox. This was surprising as I was stuck on this all night long but was stupid not to ask customer service but even then, they were able to quickly get me to an agent that could handle my issues. Khai was my agent and he was so nice and like so patient with me because this was all new to me. I did not know for the setup for qbitorrent and nordvpn that the input values for the service credentials isnt your username and password but rather a special key on your own personal dashboard. Khai was even nice and patient enough to explain some terminology for me which was super nice of him. Honestly although vpns can sound confusing, nordvpn knows this and hired/trained some pretty smart customer service members so if you have any issue or problems, just go to the chatbox. Super nice people and chill to talk to and very fast.
Date of Experience:
May, 4 2023