How to Cancel NordVPN Auto Renewal: Quick Guide

NordVPN is a giant when it comes to Virtual Private Network (VPN) providers with an enormous pool of more than 7,800 servers in 125 worldwide locations. It’s a top preference for those who want to enhance their online anonymity, protect their data, and access geo-restricted content.

But even with such powerful service, individual requirements might alter, or satisfaction could be lost, pushing users towards deciding on cancellation. Knowing how to cancel NordVPN subscription is important to avoid being charged for a service you no longer want.

Although NordVPN has an easy cancellation route, having transparency about the process, particularly regarding auto-renewal and refunds, is important.

This in-depth guide will guide you through all that you need to know regarding ending your NordVPN subscription, regardless of your device or initial purchase route, and how to effectively move through their refund policy.

Canceling a NordVPN subscription involves disabling auto-renewal to stop future charges while continuing to use the service until the current term ends. The process varies depending on whether you subscribed via the NordVPN website, app stores, or third-party services. NordVPN offers a 30-day money-back guarantee, and refund requests can be made within this period. Troubleshooting tips are provided for issues like auto-renewal not canceling. Alternatives, such as contacting support or changing plans, are also available before deciding to fully cancel, ensuring a smooth and cost-effective process.

How Do I Cancel NordVPN?

Canceling your NordVPN subscription mainly concerns disabling the auto-renewal feature. This will stop future payments while you can still utilize the service until your present billing cycle is over.

The specific steps differ slightly based on whether you signed up via the official NordVPN website, a mobile app store, or a third-party payment system.

FEATURED

NordVPN

(4.9)

• #1 VPN for Privacy

• 8000+ high-speed VPN servers worldwide

• Secure and private access to the internet

• Protection from ads/trackers and malware

Try 2 Year of

NordVPN

for $83.43

or Try for $3.09/mo

Get NordVPN Deal

30-day money-back guarantee

NordVPN Cancel Subscription

The crux of canceling NordVPN is to control your subscription’s auto-renewal. By deactivating this option, you prevent your plan from automatically renewing when it matures.

How to Cancel NordVPN Auto Renewal

To cancel auto-renewal, NordVPN requires that you usually access your Nord Account through the web. This procedure is usually uniform on both desktop and mobile browsers for NordVPN to cancel auto-renewal.

• NordVPN Turn Off Auto Renewal. This step prevents automatic recurring payments, allowing you to have control over how long your subscription lasts and turn off Auto Renewal for NordVPN.
• NordVPN Disable Auto Renew: By following the on-screen steps, NordVPN stops the Auto Renew process.

The idea is to make your subscription lapse normally at the expiration of the existing term without incurring additional fees.

What Should I Know Before Canceling My NordVPN Subscription?

Before you go ahead and cancel, it’s smart to keep a few important things in mind:

• Money-Back Guarantee: NordVPN provides a 30-day money-back guarantee. What that implies is that you can claim a full refund if you cancel and ask for it within the first 30 days since your first purchase. If you purchase the same service once you have been refunded, you will not be entitled to a refund.
• Cancellation Timing: Only auto-renewal will be canceled if you cancel your subscription partway through. You will continue to use NordVPN up until the end of the period for which you have already paid. For instance, if you have a yearly subscription and cancel after two months, you will still be charged for the full year, but it won’t auto-renew the following year.
• Cancellation Method: The cancellation process varies depending on where you purchased your subscription. For subscriptions that you purchased from the NordVPN website directly, you control them through your Nord Account. For app store purchases, you’ll access the respective app store’s subscription management.
• Third-Party Subscriptions: In the event that you subscribed via channels such as the Apple App Store, Google Play Store, or Amazon Appstore, their respective refund and cancellation terms are applicable, and you would personally have to handle the subscription via them.
• Refund Process: Refunds are usually issued automatically after they are requested. In case of any problems, the next course of action would be to contact NordVPN support.

Eligibility for Refunds: NordVPN’s 30-Day Money-Back Guarantee

The dedication of NordVPN to customer happiness is evident through its award-winning 30-day money-back guarantee. The policy gives customers the option to ask for a full refund in case they are not happy with the service.

Eligibility Requirements for Refund

• 30-Day Money Back Guarantee: You qualify for a full refund during the initial 30 days after your first purchase.
• No Refund on Re-purchase: In case you once got a refund for a NordVPN service and then go ahead to re-purchase the same service, you will not be entitled to a refund.
• Post-Refund Cancellation: If your subscription is cancelled after the 30-day refund period has expired, you will be charged for the entire subscription term you originally signed up for. Your account will remain active until the paid term is up, but it will not auto-renew.
• Automated Refund Process: Refunds are normally sent out through an automated process. If you think there’s a mistake or hold-up, email NordVPN support at support@nordaccount.com for an audit.
• Third-Party Purchases: Subscriptions purchased through third-party stores (such as Apple App Store or Amazon Appstore) are governed by their own refund policies. You will need to resolve refund requests with them directly.

How to Request a Refund

After you’ve disabled  auto-renewal, if you’re within the 30-day money-back guarantee window, you’ll have to request a refund outright.

• Contact NordVPN Customer Support: The simplest and quickest way to ask for a refund is by reaching out to NordVPN’s customer support through their live chat option, which is active 24/7 on their official website.
• Confirm Your Identity: The support representative will lead you through a simple identity authentication process to verify your account ownership.
• Request Refund for Eligible Payments: After verification, you can choose the eligible payments for which you would like to have a refund.
• Processing and Confirmation: Refunds will be processed via an automated system. Your refund status will update to “Refund Processing” within four hours. After the refund has been successfully processed, the status will change to “Refunded,” and the amount will reflect in your account within 10 business days, depending on your original payment choice.

For third-party platform subscription purchases, you need to follow their individual refund processes.

How to Cancel NordVPN on Different Devices

The process of canceling your NordVPN subscription differs depending on how and where you initially bought it.

Cancelling on the NordVPN Website (Desktop or Mobile)

This is the most popular route if you signed up directly through the NordVPN website.

• Log in to your Nord Account: Access the NordVPN website and sign in using your credentials.
• Go to Billing: Select “Billing” after logging in from the left-hand menu.
• Manage Auto-renewal: Under the “Billing” tab, locate the “Subscriptions” option. Under “Auto-renewal,” select an option to “Manage.” Click it.
• Cancel Auto-renewal: Choose to deactivate auto-renewal. You may be asked to confirm the action or give a reason for cancellation. Confirm to continue.

Your auto-renewal status will be updated to “Off,” and you will be sent a confirmation email. Your service will continue to run until the close of your current billing cycle.

Cancelling through the NordVPN App (iOS or Android)

If you bought your subscription through the Apple App Store or Google Play Store, you need to deal with it through said respective platforms.

iOS (Apple App Store)

1. Proceed to your iPhone’s Settings.
2. Tap your Apple ID/profile at the top.
3. Choose “Subscriptions.”
4. Locate NordVPN in your subscriptions list.
5. Tap “Cancel Subscription.

Note: For refunds, you’ll usually need to call Apple Support immediately after cancelling.

Android (Google Play Store)

1. Open the Google Play Store app on your Android device.
2. Tap your profile (it is typically on the top right).
3. Then you choose “Payments & subscriptions.”
4. Tap on “Subscriptions.”
5. Locate and select NordVPN from the list.
6. Tap “Cancel subscription.”
7. Confirm on-screen instructions. 

Note: In the case of refunds, you’ll usually need to contact Google Play Support directly after cancelling.

Canceling through Customer Support

If there’s any problem or you’re the type who likes direct support, NordVPN customer support is available at your beck and call. This is also the best way to ask for a refund if you fall within the 30-day money-back guarantee.

• Go to the NordVPN support page and start a live chat. Inform your desire to cancel or ask for a refund.
• Or you can write to support@nordaccount.com, but live chat is generally quicker.

Canceling Through Third-Party Services (e.g., App Store or PayPal)

As mentioned, in case you utilized a third-party service such as PayPal, iTunes, or Amazon, you may have to handle or cancel recurring payments through their websites themselves, along with turning off auto-renewal on your Nord Account (if necessary).

For further guidance on subscription cancellation issues, you can read discussions on subscription cancellation. Be sure to visit your payment provider’s subscription management options for recurring payments associated with NordVPN.

Troubleshooting: What to Do If Auto-Renewal is Not Cancelled?

If you go through the steps and you see auto-renewal is not cancelling, or you are still being charged, follow these steps:

• Double-check your Nord Account: Log into your Nord Account again and check the status of auto-renewal. A refresh or a re-try may be all it takes.
• Clear Browser Cache/Cookies: Browser problems may sometimes disrupt website operation. Clear your browser’s cache and cookies, then try cancelling again.
• Contact NordVPN Customer Support: This is the best step. Give them information about your problem, including screenshots if available. Their support team can directly investigate your account and clear any discrepancies.
• Verify Third-Party Payment Accounts: If you used PayPal or a different payment provider, make sure that there are no recurring payment profiles established directly with them that could take precedence over your NordVPN account settings.

What Happens After Cancelling Auto-Renewal?

After you cancel auto-renewal NordVPN, your NordVPN service will not be terminated instantly. It will remain in effect until the expiration of your current paid subscription period.

For instance, if you had subscribed for a year and you cancel six months into it, you will continue to enjoy the VPN service for the next six months. You will not be charged any amount after that period is over.

This way, you get to enjoy the value of your current subscription.

Alternatives to Canceling Auto Renewal (If You Still Want to Keep Using NordVPN)

If you’re considering canceling due to minor issues or changing needs, but still want to keep NordVPN, explore these alternatives before fully committing to cancellation:

• Contact Customer Support for Technical Issues: If you’re experiencing performance problems or connectivity issues, NordVPN’s 24/7 customer support might be able to resolve them, saving you from switching providers.
• Look at a Different Plan: NordVPN has several plans and lengths. If your situation has altered, perhaps a different term would better fit your needs.
• Temporary Suspension (Check with Support): Not an official feature for every plan, it’s worth asking support if they have a feature to temporarily suspend your service instead of completely canceling.

Cancelling your NordVPN auto-renewal is easy once you know the steps to do so, particularly in terms of your payment method and the important 30-day money-back guarantee. By following these steps, you can guarantee a hassle-free cancellation and no additional unwanted charges.

FEATURED

NordVPN

(4.9)

• #1 VPN for Privacy

• 8000+ high-speed VPN servers worldwide

• Secure and private access to the internet

• Protection from ads/trackers and malware

Try 2 Year of

NordVPN

for $83.43

or Try for $3.09/mo

Get NordVPN Deal

30-day money-back guarantee

Cancel NordVPN: FAQs

NordVPN provides a 30-day money-back guarantee that works as a free trial. To cancel it and get a refund, you need to turn off auto-renewal from your Nord Account and then file a refund request with customer support through live chat or email within 30 days of purchase.

To deactivate your NordVPN subscription, log into your Nord Account from their website, go to the “Billing” tab, and disable the “Auto-renewal” feature. In case you’ve subscribed using an app store (Apple or Google Play), you’ll have to cancel via their own subscription settings.

NordVPN does not usually have a direct way to delete a credit card from your account online, but disabling auto-renewal does essentially prevent future payments on the card. If you want to completely delete payment details, you might have to call NordVPN customer support, or in certain instances, remove your full Nord Account.

You can cancel auto-renewal on NordVPN by logging into your Nord Account on their website, going to the “Billing” section, and selecting “Manage” next to the auto-renewal status to turn it off. This ensures your subscription will not automatically renew at the end of your current billing period.

Yes, by default NordVPN subscriptions are configured to auto-renew, so your preferred plan will renew automatically at the end of its term unless you explicitly disable the auto-renewal option through your Nord Account settings. You’ll usually get a notice about the imminent renewal beforehand.

The Bottom Line

Canceling your NordVPN auto-renewal is easy once you know what steps to take, particularly in terms of your payment method and the essential 30-day money-back guarantee. Taking these preventative steps means you can leave the service with ease without throwing away any unnecessary costs.

Make sure to use the precise steps for your type of subscription and feel free to contact NordVPN’s customer care if you need help.

–